Our media team can be contacted 24/7.

If you're looking for a story or updates on events within our region, contact them: 

• by email: pressoffice@anglianwater.co.uk (only manned Monday to Friday 9am - 5pm) or 
• by telephone: on 0871 677 0123 (anytime) (calls cost 4p per minute plus your telephone company’s access charge). 

For calls outside of normal office hours (weekdays 9am to 5pm), you will be put in touch with the on-duty press officer.  

You can also check here for news relevant to your area.

Customers with queries about their account or services should contact:

• Billing & account queries 03457 919 155 
• Water & sewerage queries 03457 145 145 
• Report an issue 03457 145 145 
• For anything else, click here. 

For queries relating to flooding, please contact the responsible organisation:

• For major river flooding, please contact the Environment Agency on 0800807060
• For minor river or stream flooding, please contact your local authority
• For sewer flooding, please report the issue to us at anglianwater.co.uk/issue or call 0345 7145 145
• For road flooding, speak to your local authority or the Highways Agency for major routes