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Message last updated - Friday 22nd November 2024
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Message last updated - Friday 22nd November 2024
Message last updated - Friday 22nd November 2024
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Cloudy water is caused by tiny air bubbles in the water which make it appear white. They’re not harmful and quickly clear, rising from the bottom of the glass upwards.
Depending on the length of time you have been affected, the cause will be one of two things.
Tap water that’s been cloudy for a few hours or days
Quick check list
My tap water:
What causes it?
We may have been working on your water mains network, perhaps fixing a burst main, and a pocket of air has become trapped and dissolved into the water. If this is the reason, it’s normally short- lived and shouldn’t last more than 24 hours.
What can I do?
As the cloudy water’s already in the pipe, you need to let it work its way through the system.
Have you flushed your taps to remove cloudy water? If you’re on a meter call us and we’ll give you a £2 flushing credit towards your next bill - this equates to the cost of filling five bathtubs. If you run off any water from your taps, don’t waste it, collect and use for watering houseplants or in the garden.
Tap water that’s been cloudy for a few weeks or months
Quick check list
My tap water:
What causes it?
Heat from hot water pipes or boilers can sometimes heat up your cold water and make it look cloudy. This is why when you first run the water, it is sometimes warm. Leaving the stop tap or another valve partially shut may also cause the water to be cloudy.
What can I do?
Sometimes a quick plumbing check can solve the problem: