We’re all doing what we can to keep warm this winter. But the drop in temperature can cause pipes to still freeze. To help when you need it the most, we've included some guidance around how to spot a frozen pipe, what to do if your pipes have frozen and who to contact. 

If you have no water and think this is due to a frozen pipe, check to see if there are any signs of the pipe splitting or any other damage and if you find anything, call a plumber. You can always use WaterSafe to find an approved plumber working in your area.

1. Stop the supply

Turn off the main stop tap – it should be in the cupboard under the kitchen sink or where the service pipe comes into your home.

2. Be prepared

While the pipe is still frozen you have time to protect everything around it from water damage in case the pipe leaks when it is thawed out. So, take this time to move everything away from the pipe. 

3. Thawing out

Open the tap nearest to the part of the pipe you think is frozen so the water can flow out when the ice has melted. Thaw the pipe with a hot water bottle or hairdryer (taking care to keep the dryer well away from any water), beginning from the tap end and working back toward the cold-water tank. Never use a heat gun or blow torch.

If your pipes are damaged due to freezing, you may want to check if you already have an existing policy with HomeServe by calling 0330 0247 999. They will be able to repair any broken pipes once they have thawed.

Read our winter wise wins for more simple guidance on how to protect your home this winter and reduce the amount of heat that's lost - saving energy and money.