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Money can be a difficult and sensitive topic, but it doesn’t have to be. If you think you might need support with your water bill, we’re here to help you stay in control.
In the last year we’ve helped over 330,000 customers with personalised support. From payment plans, different tariffs, practical support through our Priority Services Register, as well as access to external resources and benefits - so whatever your situation, we’ll support you and find a way forward.
Explore our interactive support guide to find out more about the different options available for you. Or contact our specially-trained Extra Care support team.
Frequently Asked Questions
We understand that changes to your bill may mean you have some additional questions as to why and what charges are being spent on. That’s why we’ve provided answers to the most commonly asked questions.
Our Partnerships
We understand that our customers are individuals with different needs. That’s why we’re proud to have partnered with a range of different organisations across the UK to bring our customers support – however they need it.