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Household
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Treating and cleaning
Monitoring drinking water quality
Keeping you connected
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How we save water
Monitoring your water pressure
Mains water flushing
Looking after the water in your home
Leakage
Leakage
How we fix leaks
Report a leak
Water meters
Water meters
Switching to measured charges
Switching to measured charges
Apply to switch
Apply for a water meter
Smart meter upgrades
Smart meter upgrades
Postcode checker
Book appointment
Ownership
Ownership
Private water supply
Wastewater treatment
Wastewater treatment
Down plugholes and toilets
Keeping the sewers clear
Keeping the sewers clear
Sewer pipe responsibility
Misconnections
Private pumping stations
Treating, cleaning and testing
Generating power from waste
Recycling back to nature
Our wastewater only customers'
Our services and standards
Our services and standards
Core customer information
Core customer information
How to make a complaint
Easy to access services
Extra support
Extra support
How to read your bill
Help paying your water bill
Help paying your water bill
Increased bill?
Increased bill?
Claim for a leakage allowance
Tariff options
Tariff options
Our standard charges
Our standard charges
Hartlepool
Finningley
Northstowe Area
Woods Meadow
Other charges
Sewerage charges
Sewerage charges
Sewerage abatements
Surface water drainage
Surface water drainage
Apply for reduced standing charges
The story behind your bill
The story behind your bill
Understanding the changes to our charges
Charges explained
Changes to Essex & Suffolk Water bills
Leisure
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MyAccount
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Provide a meter reading
Provide a meter reading
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Priority Services Register
Priority Services Register
Sign up for Priority Services
Extra Care Support
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Apply for Extra Care Support
Bogus callers and scams
Sign language interpreter
Bereavement support
Bereavement support
Notify us of a bereavement
Coronavirus
Flooding guidance
Flooding guidance
Sewer flooding in your home
Sewer flooding in your home
Reducing the risk of flooding
Reducing the risk of flooding
Bathroom tips
Kitchen tips
Support after a flood
Other types of flooding
Drinking water advice
Drinking water advice
Keeping water healthy
Self diagnosis
Lead in drinking water
Cloudy water
Discoloured water
Hard water
Hard water
Top tips for hard water
Taste and smells
Taste and smells
Chlorine and disinfectant taste and smells
Bits, stains and slime
Fluoride
Keeping fish
Water softeners
Water quality fact sheets
Ways to save water
Ways to save water
Water saving tips
In the garden
In the garden
Inspirational gardens
Nature friendly gardening
Wildlife and sustainability
Reuse and recycle in the garden
In the bathroom
In the bathroom
Leaky Loo
Take the shorter shower challenge
In the kitchen
Water usage calculator
Water saving quiz
Emergencies
Emergencies
Water supply not working as it should?
Report a pollution
Get ready for winter
Get ready for winter
Frozen pipes
Plumbing
Plumbing
Sewer connections
Sewer connections
Private treatment systems
Advice for boat owners
Regulations
Regulations
Apply for compliance
Enforcement policy
Find a plumber
Planning some plumbing work?
Planning some plumbing work?
Weirs for storage cisterns
Burst and leaking pipes
Burst and leaking pipes
Stop tap
Water reuse
Checking for leaks
Fixing a leak
FAQs
Environment
Environment
The story behind water
River health
River health
Get River Positive commitments
River restoration
River restoration
Chalk streams
Working together
Citizen Science
Our region's river health
River biodiversity
River biodiversity
Meet the Essex beavers
Wetlands
Nutrient Neutrality
River enquiry
Storm overflows
Storm overflows
Storm overflow map
Addressing climate change
Addressing climate change
Carbon management
Going electric
Renewable energy
COP26
Future investments
Future investments
Projects across our region
Finding and fixing leaks
Strategic Pipeline Alliance
Investing in two new reservoirs
Investing in two new reservoirs
Our commitment
Our wider vision
Why we need two new reservoirs
About the new reservoirs
Our existing reservoirs
The planning process
Taking care of habitats and wildlife
Taking care of habitats and wildlife
Supporting and protecting wildlife
Our partnerships
Our sites, nature reserves and parks
Enhancing the environment
Enhancing the environment
RiverCare and BeachCare
Caring for our coastline
Caring for our coastline
Bathing water performance and awards
Our plastic pledge
Our plastic pledge
East of England Plastics Coalition
Supporting our communities
Supporting our communities
Catchment management
Surface water management
Farming in our communities
How you can help
How you can help
Reducing single use plastic
Periodic calculator
FAQs
Your Local Area
Your Local Area
Check on or report an issue
In your community
Partnerships
Partnerships
About WaterAid
About WaterAid
Raising awareness
Supporting WaterAid
Positive Difference Fund
Supporting carers
Supporting carers
Moments for Me grants
Daniel's story
Carla's story
Sandy's story
Kidney Care UK
Kidney Care UK
Paul's story
Scope
Flood risk partnership funding programme
Partnering with the Skinny Jean Gardener
Our partnership with The Wild Tribe
Education
Education
Schools
Schools
Anglian Water Eco Advocates Award
Primary resources
Secondary resources
Online STEM lessons
SuDS for Schools
College of West Anglia
Community volunteering
Community talks
Community projects
Community projects
Wisbech regeneration
Wisbech regeneration
Future Fens: The Integrated Adaptation Project
Hello Peterborough
Water Industry National Environment Programme
Keeping Lowestoft in tip top shape
Rutland wins the triple
Monitoring and protecting the Deben
Thinking innovatively at Southwold WRC
Rutland Sea Dragon
Rutland Sea Dragon
Digging up the Rutland Sea Dragon
The science behind the Rutland ichthyosaur
About Rutland Water
The Rutland Sea Dragon Partnership
FAQs
In Your Area
Switch to Business / Developing / Corporate
Newsroom
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Where your water comes from
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Keeping you connected
Keeping you connected
How we save water
Monitoring your water pressure
Mains water flushing
Looking after the water in your home
Leakage
Leakage
How we fix leaks
Report a leak
Water meters
Water meters
Switching to measured charges
Switching to measured charges
Apply to switch
Apply for a water meter
Smart meter upgrades
Smart meter upgrades
Postcode checker
Book appointment
Ownership
Ownership
Private water supply
Wastewater treatment
Wastewater treatment
Down plugholes and toilets
Keeping the sewers clear
Keeping the sewers clear
Sewer pipe responsibility
Misconnections
Private pumping stations
Treating, cleaning and testing
Generating power from waste
Recycling back to nature
Our wastewater only customers'
Our services and standards
Our services and standards
Core customer information
Core customer information
How to make a complaint
Easy to access services
Extra support
Extra support
How to read your bill
Help paying your water bill
Help paying your water bill
Increased bill?
Increased bill?
Claim for a leakage allowance
Tariff options
Tariff options
Our standard charges
Our standard charges
Hartlepool
Finningley
Northstowe Area
Woods Meadow
Other charges
Sewerage charges
Sewerage charges
Sewerage abatements
Surface water drainage
Surface water drainage
Apply for reduced standing charges
The story behind your bill
The story behind your bill
Understanding the changes to our charges
Charges explained
Changes to Essex & Suffolk Water bills
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How we save water
Monitoring your water pressure
Mains water flushing
Looking after the water in your home
Leakage
Leakage
How we fix leaks
Report a leak
Water meters
Water meters
Switching to measured charges
Switching to measured charges
Apply to switch
Apply for a water meter
Smart meter upgrades
Smart meter upgrades
Postcode checker
Book appointment
Ownership
Ownership
Private water supply
Wastewater treatment
Wastewater treatment
Down plugholes and toilets
Keeping the sewers clear
Keeping the sewers clear
Sewer pipe responsibility
Misconnections
Private pumping stations
Treating, cleaning and testing
Generating power from waste
Recycling back to nature
Our wastewater only customers'
Our services and standards
Our services and standards
Core customer information
Core customer information
How to make a complaint
Easy to access services
Extra support
Extra support
How to read your bill
Help paying your water bill
Help paying your water bill
Increased bill?
Increased bill?
Claim for a leakage allowance
Tariff options
Tariff options
Our standard charges
Our standard charges
Hartlepool
Finningley
Northstowe Area
Woods Meadow
Other charges
Sewerage charges
Sewerage charges
Sewerage abatements
Surface water drainage
Surface water drainage
Apply for reduced standing charges
The story behind your bill
The story behind your bill
Understanding the changes to our charges
Charges explained
Changes to Essex & Suffolk Water bills
Leisure
FAQs
Drainage Services
Services
Water supply
Water supply
Monitoring water resources
Monitoring water resources
Where your water comes from
Treating and cleaning
Monitoring drinking water quality
Keeping you connected
Keeping you connected
How we save water
Monitoring your water pressure
Mains water flushing
Looking after the water in your home
Leakage
Leakage
How we fix leaks
Report a leak
Water meters
Water meters
Switching to measured charges
Switching to measured charges
Apply to switch
Apply for a water meter
Smart meter upgrades
Smart meter upgrades
Postcode checker
Book appointment
Ownership
Ownership
Private water supply
Wastewater treatment
Wastewater treatment
Down plugholes and toilets
Keeping the sewers clear
Keeping the sewers clear
Sewer pipe responsibility
Misconnections
Private pumping stations
Treating, cleaning and testing
Generating power from waste
Recycling back to nature
Our wastewater only customers'
Our services and standards
Our services and standards
Core customer information
Core customer information
How to make a complaint
Easy to access services
Extra support
Extra support
How to read your bill
Help paying your water bill
Help paying your water bill
Increased bill?
Increased bill?
Claim for a leakage allowance
Tariff options
Tariff options
Our standard charges
Our standard charges
Hartlepool
Finningley
Northstowe Area
Woods Meadow
Other charges
Sewerage charges
Sewerage charges
Sewerage abatements
Surface water drainage
Surface water drainage
Apply for reduced standing charges
The story behind your bill
The story behind your bill
Understanding the changes to our charges
Charges explained
Changes to Essex & Suffolk Water bills
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