Our name might not be familiar yet, but as the country’s largest water company by geographic area, we’ve been proudly supplying water to Hartlepool since 1997.

We’re always tirelessly working behind the scenes to provide great quality, affordable water to the people of Hartlepool – in fact the quality your drinking water has never been better.

As well providing great water, we want to make sure you’re always getting great service too, so here’s a few ways we can help you look after every drop and keep an eye on the pennies too.

 

Hints and tips to use less water

We’ve loads of clever tools to help you use less water and save money. Our water usage calculator can help you understand how much you’re using at home and our water saving quiz has lots of ideas to help save water all around your home. And if you pay using a water meter, saving water saves money too.

Simple ways to keep on top of your bill 

Our MyAccount service is the simplest way to manage your account and stay on top your bills. You can submit meter readings, then choose to generate an updated bill and we’ll let you know if you need to change your monthly payment to match what you're using. All you need to get started is your postcode and account number. Register here.

Worried about paying your bill?

If your financial situation has changed recently or you think you’ll have difficulty paying your bill, we’re here to help. There’s lots of support and advice online, along with information on how to get in touch with our specially trained Extra Care team.