To help us accurately update your details, please let us know which of the following best describes you

If you're already an Anglian Water customer, you can update your change of address in MyAccount.

Register to startRegister to start

If you'd prefer not to register for MyAccount, please continue to the online form.

If your move date is more than 5 weeks in advance, we are unable to update your request. Please complete this form nearer the time giving 10 working days notice if you require us to read your meter.

Non household and business owners

If you are a non household or business customer please do not complete this form.

Changes in the water market in April 2017 now requires you to notify your water retailer of any changes in address. If you are unsure who this might be, please refer to your last bill. Alternatively you can find information about the changes on the Open Water website

Use the link to find out more
  • •   Meter reading for new address (if applicable)
  • •   Meter serial number for new address (we might need this if your property was built less than
  •     five years ago)
  • •   The estimated time to complete this form is 8 minutes

All fields marked with (*) are mandatory

01 - Your details
02
03
04
Expand Top

Your details

Previous

New address

Please make sure you select an exact address match to your property e.g. a flat number or building/house name.
close

If your property was built under 5 years ago, answer Yes to this question

Close

Reading your meter is easy. You will have either a type 1, 2 or 3 as shown below. Please remember to include any leading zeros when taking your reading.

Meter type 1
Meter type 1

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 2
Meter type 2

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 3
Meter type 3

If you have a digital meter, your display should look like this. Please tell us all the digits in the top row only. So in the example the meter reading would be 000189. These meters flash alternative screens from time to time. This is completely normal and indicates your meter screen is working correctly.

Note: All our water meters have been approved and tested by the manufacturers to ensure accuracy and reliability. If you think your meter is giving an inaccurate reading, we will gladly test it for you. If your meter is inaccurate we will replace it and adjust your bill accordingly. However, we will charge you for the test if the meter is shown to be accurate.

We are unable to update your request. Please complete this form nearer to the time. Also, give us 10 working days’ notice if you require us to read your meter

We will update your request. We will take the meter reading at this property for you

Previous

Payment plan

Direct debit is a simple, safe and convenient and means you can spread the cost of bills over the year
This card will be provided by Anglian Water and can be used for making payment in instalments at any PayZone or PayPoint outlet
This booklet will be provided by Anglian Water and can be used for making payment in instalments at most banks and building societies

We can only set up a Direct Debit online if you're the account holder and only one signature is needed to access funds.

To continue with your application you can download and print a Direct Debit form here

Banks details

Please double check your bank details are correct

The Direct Debit Guarantee

Direct debit
  • This Guarantee if offered by all banks and building societies that accept instruction to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Anglian Water will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Anglian Water to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Anglian Water or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Anglian Water asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Previous
Let's estimate your usage We can calculate what your yearly charges are likely to be. Answering the next few questions will help us do this.
close

We can calculate what your yearly charges are likely to be. Answering the next few questions will help us do this.

1 8+
5
0 60
30
0 60
30
0 15
7
0 15
7
Your estimated yearly water usage
100 m3
Your estimated yearly water bill
£100
Water *
£100
Sewerage *
£100
* Includes standing charge, and is based on our standard tariff
Previous
  • •   Meter reading for old address (if applicable)
  • •   Meter reading for new address (if applicable)
  • •   Meter serial number for new address (we might need this if your property was built less than
  •     five years ago)
  • •   The estimated time to complete this form is 8 minutes

All fields marked with (*) are mandatory

01 - Their details
02
03
04
05
Expand Top

Your Anglian Water account number

Previous

Old address

Close

Reading your meter is easy. You will have either a type 1, 2 or 3 as shown below. Please remember to include any leading zeros when taking your reading.

Meter type 1
Meter type 1

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 2
Meter type 2

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 3
Meter type 3

If you have a digital meter, your display should look like this. Please tell us all the digits in the top row only. So in the example the meter reading would be 000189. These meters flash alternative screens from time to time. This is completely normal and indicates your meter screen is working correctly.

Note: All our water meters have been approved and tested by the manufacturers to ensure accuracy and reliability. If you think your meter is giving an inaccurate reading, we will gladly test it for you. If your meter is inaccurate we will replace it and adjust your bill accordingly. However, we will charge you for the test if the meter is shown to be accurate.

We are unable to update your request. Please complete this form nearer to the time. Also, give us 10 working days’ notice if you require us to read your meter

We will update your request. We will take the meter reading at this property for you

Previous

New address

Please make sure you select an exact address match to your property e.g. a flat number or building/house name.
close

If your property was built under 5 years ago, answer Yes to this question

Close

Reading your meter is easy. You will have either a type 1, 2 or 3 as shown below. Please remember to include any leading zeros when taking your reading.

Meter type 1
Meter type 1

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 2
Meter type 2

If you have an older style meter, your display should look like this. The black digits with white background indicate the cubic meters used and will be the digits you submit in your meter reading. Please tell us the first five digits only. So in the example shown, the meter reading would be 00158.

Meter type 3
Meter type 3

If you have a digital meter, your display should look like this. Please tell us all the digits in the top row only. So in the example the meter reading would be 000189. These meters flash alternative screens from time to time. This is completely normal and indicates your meter screen is working correctly.

Note: All our water meters have been approved and tested by the manufacturers to ensure accuracy and reliability. If you think your meter is giving an inaccurate reading, we will gladly test it for you. If your meter is inaccurate we will replace it and adjust your bill accordingly. However, we will charge you for the test if the meter is shown to be accurate.

We are unable to update your request. Please complete this form nearer to the time. Also, give us 10 working days’ notice if you require us to read your meter

We will update your request. We will take the meter reading at this property for you

Previous

Payment plan

Direct debit is a simple, safe and convenient and means you can spread the cost of bills over the year
This card will be provided by Anglian Water and can be used for making payment in instalments at any PayZone or PayPoint outlet
This booklet will be provided by Anglian Water and can be used for making payment in instalments at most banks and building societies

We can only set up a Direct Debit online if you're the account holder and only one signature is needed to access funds.

To continue with your application you can download and print a Direct Debit form here

Banks details

Please double check your bank details are correct

The Direct Debit Guarantee

Direct debit
  • This Guarantee if offered by all banks and building societies that accept instruction to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Anglian Water will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Anglian Water to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Anglian Water or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Anglian Water asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Previous
Let's estimate your usage We can calculate what your yearly charges are likely to be. Answering the next few questions will help us do this.
close

We can calculate what your yearly charges are likely to be. Answering the next few questions will help us do this.

Previous
Confirmation check

Thanks for telling us about your move.

We'll be in touch within 72 hours to confirm everything's been updated.