Please find below archived reports and minutes from the Customer Engagement Forum, which scrutinised Anglian Water’s customer engagement during the 2019 Price Review (PR19).

 

Reports linked to our business plan

File icon aw cef letter to cma-29 may 20
File icon CEF response to consultation on CMA provisional findings
File icon cef draft response to AW IAP submission 01-04-2018
File icon Customer engagement PR19 report
File icon cef annex 4 customer engagement forum agendas
File icon cef annex 5 challenge log for customer engagement forum
File icon cef annex 6 customer engagement summary audit report
File icon cef annex 7 pr19 ccg anh drinking water inspectorate statement
File icon cef annex 8 report by economic and valuation sub-group
File icon cef annex 9 report by affordability and vulnerability panel
File icon cef annex 10 - report by sustainability and resilience panel
File icon cef annex 11 report by hartlepool independent advisory panel

Customer engagement forum minutes

File icon cef minutes 17-01-20
File icon cef minutes 30-07-19
File icon cef minutes 25-03-19
File icon cef minutes 15-02-19
File icon cef minutes 22-11-18
File icon cef minutes for call on 13-08-18
File icon cef minutes 31-07-18
File icon cef only meeting minutes 31-07-18
File icon cef minutes 05-06-18
File icon cef only meeting minutes 05-06-18
File icon cef minutes 06-03-18
File icon cef only meeting minutes 06-03-18
File icon cef minutes 16-01-18
File icon cef only meeting minutes 16-01-18
File icon cef minutes 08-12-17
File icon cef minutes 05-10-17
File icon cef minutes 31-07-17
File icon cef minutes 17-05-17
File icon cef minutes 31-03-17
File icon cef minutes 20-01-17
File icon cef minutes 28-09-16
File icon cef minutes 10-06-16
File icon cef minutes 20-01-16
File icon cef minutes 15-09-15
File icon cef minutes 08-06-15
File icon cef minutes 15-01-15

Sustainability and resilience panel minutes

File icon cef sustainability and resilience panel minutes 05-07-18
File icon cef sustainability and resilience panel only discussion 05-07-18
File icon cef sustainability and resilience panel minutes 01-05-18
File icon cef sustainability and valuation panel minutes 25-04-2018
File icon cef sustainability and resilience panel minutes 27-03-18
File icon cef sustainability and resilience panel minutes 22-09-17
File icon cef sustainability and resilience panel minutes 12-07-17
File icon cef sustainability and resilience panel minutes 27-03-17

Vulnerability and affordability panel minutes

File icon cef vulnerability and affordability panel minutes 15-03-2019
File icon cef vulnerability and affordability panel minutes 25-05-18
File icon cef vulnerability and affordability panel minutes 12-05-18
File icon cef vulnerabilty and affordability panel minutes 16-04-2018
File icon cef vulnerability and affordability panel minutes 23-02-2018
File icon cef vulnerability and affordability panel minutes 31-10-17

Valuation sub-group minutes

File icon cef valuation sub-group minutes 09-07-18
File icon cef valuation sub-group minutes 21-06-18
File icon cef valuation sub-group minutes 22-05-18
File icon cef valuation sub-group minutes 20-04-18
File icon cef valuation sub-group minutes 06-03-18

Hartlepool panel minutes

File icon cef hartlepool panel meeting minutes 13-12-17