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Message last updated - Wednesday 03^rd July 2024

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Message last updated - Wednesday 03^rd July 2024

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We're here to support you with any questions you may have about your development, depending on your preferred method please see the information below.

By Telephone

Call us on 0345 60 66 087 and choose the following options for:

Water Connections, New Meter Installation - Option 1

Sewer Connections, Build Over/Near or Diverting a Public Sewer - Option 2

Legal & Telemetry - Option 3, then Option 1

Make a Payment - Option 3, then Option 2

Approved Plumbers and Water Regulations - Option 3, then Option 3

For Water Connections you can also text us on: 07537 454 782

To speak to our Planning & Capacity team call them on: 07929 786 955

By Email

Water Connections: connections@anglianwater.co.uk

Mains Engineering, Water Main Diversions:

Developments in the East:

DeveloperServices-MainsEast@anglianwater.co.uk

Developments in the North:

DeveloperServices-MainsNorth@anglianwater.co.uk

Developments in the West:

DeveloperServices-WaterConstructionTeam@anglianwater.co.uk

Sewer Connections, Building Over/Near or Diverting a public sewer: drainage@anglianwater.co.uk

Legal: S104@anglianwater.co.uk

Telemetry: telemetry@anglianwater.co.uk

Approved Plumbers: aplus@anglianwater.co.uk

Water Regulations: reg5@anglianwater.co.uk

New Appointments & Variations: NAVs@anglianwater.co.uk

Planning & Capacity: planningliaison@anglianwater.co.uk

Our lines are open from: 08:00 to 17:00 (Monday to Friday exc. Bank Holidays)

FAQs

Do you offer emergency insurance?

If you're interested in emergency insurance to take away the worry of unexpected problems and repair bills at your home, Anglian Water Direct through Homeserve can help.

Who is Anglian Water Direct?

Anglian Water Direct provides home emergency assistance and domestic efficiency products to Anglian Water customers. For more information please see the Anglian Water direct page for information on how they work with our partner Homeserve.

I would like to register a property to MyAccount online

If you don't already have an Anglian Water account, you can set one up online quickly and easily using our online form.

Once registered at your address with us, you can sign-up to manage a wide range of elements relating to your account online using MyAccount.

You'll be able to add extra properties, update your phone numbers, email address, mailing address, bank details and set your preferences for paperless billing. As well as setting up payment alerts.

If you need to change the name on your Anglian Water account you can Contact us to arrange this.

You can also download the MyAccount App onto you mobile or tablet to be able to access your account while on the move.

My online bill isn't loading correctly

Your data should load after around 3 seconds, but could be longer dependant on your internet speed. If the information doesn't display try to reload the page. Alternatively you can try another browser. For optimal visualisation always make sure your browser is up to date.

Alternatively, you can download the MyAccount app through GooglePlay or the AppStore. Further information is on our MyAccount App page.

The app should update regularly if you have this setting enable, otherwise any issues viewing through the app could be down to this.

If there is still a problem please call us on 03457 919 155 or alternatively, if you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat button will appear at the top of the chat box.

I would like to create a MyAccount

If you don't already have an Anglian Water account for your property, you can set one up online quickly and easily using our online form.

Once registered, you can sign-up to manage a wide range of elements relating to your account online using MyAccount.

You'll be able to add extra properties, update your phone numbers, email address, mailing address, bank details and set your preferences for paperless billing. As well as setting up payment alerts.

We have information on how you can download and use our MyAccount App.

If you need to change the name on your Anglian Water account, you can request to make this change using MyAccount once you are registered, however you can still contact us if you wish to.

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FAQs