Any flooding experience can be stressful but there are organisations and charities, including ourselves, that can help with recovery after a flood.​

If there's been a problem with the public sewer network and flooding has affected your home, we're here to support you. ​

External flooding ​

We'll get to you as quickly as we can, but we need to prioritise those customers in greatest need, such as those with internal flooding or those more vulnerable. After an external flood we'll arrange a clean-up to: ​

• remove excess liquid and any solids left behind ​
• wash down and disinfect outside paved areas such as footpaths​

You may also be entitled to up to 50% of your annual sewerage charges. This will vary between £75 and £500.​

Internal flooding​
If your property has internal sewer flooding, we will respond as soon as possible, investigate the cause and whether any third parties are involved. We’ll automatically refund your annual sewerage bill. This will vary between £150 and £1,000 for each incident.

When the flooding has stopped, we’ll do our best to find out why it happened and prevent any future incidents. ​

Other support available ​