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If you’re worried about your finances, we want you to know you can talk to us about it.
Meet Louise a Customer Care Specialist here at Anglian Water 💧
In the last year we’ve helped over 350,000 customers stay on top of their bills. The quickest way to get started is through our interactive support guide, to help point you in the right direction.
You can also complete our Extra Care Assessment online. Or you can speak to our Extra Care Support team on 0800 169 3630. Our specially-trained team can help find a way forward, with a personalised plan made just for you. We can make sure you're on the right tariff, look at payment plans and point you towards other help and benefits to increase your household income.
Whichever way you choose, we’ll ask you a few simple questions about your situation and make a recommendation for how we can help. It’s all part of our WaterCare service.
How Extra Care Support can help you
Here’s a few examples of how we can help:
Maximise your income and benefits
As part of our Extra Care Assessment, we’ll check for ways to maximise your income by advising what benefits your household may be entitled to. We’ll also let you know about any additional support you may be entitled to such as the Warm Home Discount Scheme.
We’d recommend seeing what other government support you might be able to get. There’s information and advice on how to increase your income, as well as support for bills, housing and childcare costs online here.
Get discounts of up to 50%
If you pay measured charges through a water meter, we have a range of different tariffs available including WaterSure and AquaCare Plus. And with our LITE or Extra LITE tariffs, you could get a discount of up to 50% on your water and sewerage charges, depending on your situation.
If you’re on Pension Credit you are likely to be eligible for our LITE tariff (25% Discount). Why not complete our online Extra Care Assessment here to check your eligibility and you may even qualify for Extra LITE (50% Discount).
We will review regularly to ensure that you are on the correct tariff ,these reviews will come in the from or an email sms or letter dependant on the contact type we hold for you, if we hold a mobile number the review will be by SMS from 07860092198.
Our lowest bill guarantee
Most customers save on average £150 per year by switching to a water meter. Our risk-free switchback guarantee means you can go back to unmeasured charges up to two years after having a meter fitted if you’re not better off. Find out more here or call 03457 919 155 to book your free appointment.
Temporary payment plans to suit you
We offer payment plans that flex around you. Make weekly, fortnightly or monthly payments, plus you can pay your bill automatically by Direct Debit or choose from a range of other ways to pay.
Payment breaks
We offer payment breaks to give you a little breathing space while you get help with your finances.
Pay direct from your benefits with Water Direct
If you’re currently getting benefits such as Income Support, Job Seekers Allowance, Pension Credit, Employment Support Allowance or Universal Credit the Benefits Office can arrange for you to make payments directly from your benefits towards your water bill. These would cover your ongoing charges plus any outstanding amount on your account including any County Court Claims.
Looking for independent advice?
We’d always like you to think you can talk to us, but we understand you also might want to find help elsewhere. The following organisations offer free, independent and confidential advice.