Contact us

Billing & account queries

By WhatsApp

Our call centre agents are available to chat with you on WhatsApp. Simply start a conversation here. Our WhatsApp opening hours are:

Monday - Friday 08:30-19:00
Saturday 08:30-15:00
Sunday 10:30-15:00

Prefer to use a different language?

You can still chat with us on WhatsApp, just choose ‘change language’ once you’ve clicked the link and we’ll be happy to help.

Opening hours

Monday to Friday

8am to 8pm. 10am to 4pm Bank holidays. Closed - Good Friday, Easter Sunday, Christmas Day and Boxing Day.

Saturday

8am to 4pm

Sunday

Closed

We’re here to help. Get the support you need by contacting us by email, post, live chat or request a call back.

Just so you know, calls made to the phone number above and all call backs are recorded for quality and training purposes and you can be safe in the knowledge that we always follow the Data Protection Act for any personal information we hold. For more information please read our Privacy Policy.

By email:

Your feedback is very important to us we'd love to hear your thoughts on how we're doing. We will make sure that your feedback is passed on to the right people to review using this online form.

Face to Face (Hartlepool Only)

Speak to someone about your account or make a payment in our Hartlepool Office. We’re open 09:00-16:30 Monday to Friday (excluding Bank Holidays).

The address is: Anglian Water, 3 Lancaster Road, Hartlepool, TS24 8LW.

If you want to report a water or sewerage issue you can do that here.

By post:

Anglian Water
PO Box 4994
LANCING
BN11 9AL

Can't find what you need? ask us a question.