If you pay measured rates through a water meter, you’ll get your next bill from us at the usual time between February 2024 and September 2024. After this Essex & Suffolk Water will send your bills covering water and sewerage charges.

We’re moving measured customer accounts over to Essex & Suffolk Water over a six month period. Your meter will be read as normal by them, when your next bill is due. We’ll use this reading to work out your sewerage charges and send out your last sewerage only bill – we’ll do area by area. Essex & Suffolk Water will be in touch nearer the time with more information. 

We’ll transfer your sewerage charges in the next few weeks before your next annual bill is sent from Essex & Suffolk Water in February/March 2024. This means your next Essex & Suffolk Water bill and how much you need to pay will be higher, as it covers both water and sewerage charges.  Essex & Suffolk Water will be in touch nearer the time with more information. 

Your Direct Debit to us will stop shortly after we transfer the detail to Essex & Suffolk Water. We’ll let you know your final payment date and amount on your closing bill. 

If you already pay Essex & Suffolk by Direct Debit they’ll simply add our charges to theirs and automatically increase the amount you need to pay them. They’ll let you know what the new amount is and when your first combined payment will be taken. 

We’ll let you know your final payment date and amount on your closing bill. If you already have a payment plan with Essex & Suffolk Water they’ll simply add our charges to theirs and automatically increase the amount you need to pay them. They’ll let you know what the new amount is and when your first combined payment is due. 

If you are currently paying on a temporary payment plan and have an outstanding balance on your final Anglian Water bill this arrangement will carry on. If you’d like to change your payments or are struggling to pay, please get in touch with our Extra Care team on 0800 169 3630. 

Don’t worry, we’ll sort everything for you, just continue to pay as you do now.  The only change is that Essex & Suffolk Water will take payments for water and sewerage.  We won’t take any payments once your account moves to Essex & Suffolk Water.  

We share data with Credit Reference Agencies and we’ll regularly update them on the status of your account including information about your balance, settled payments and debts not paid on time. Find out more about the data we share, how it’s used and other FAQs at anglianwater.co.uk/data-sharing.  You can also find information about Essex & Suffolk Water’s data sharing policy here - https://www.eswater.co.uk/help/credit-reference-agencies/  

No. The amount you pay for your sewerage charges moving forward will be the same. The bill for your sewerage charges will just come from Essex & Suffolk Water instead of us. 

If we’ve let you know your account with us is closed, you’ll need to speak to Essex & Suffolk on 0345 782 0111. If it’s before that give us a call as usual on 03457 919 155.

Don’t worry, you’ll still get this. It will appear on your Essex & Suffolk Water bill when they start including the sewerage charges. 

Surface water drainage is the service we provide to take rainwater away from your home. If your home is not connected to this system, you may be entitled to a surface water rebate and a discount on your sewerage charges.  

If you already get a rebate for this it’ll carry on and show on your new Essex & Suffolk Water bill.  

Let Essex & Suffolk Water know once you’ve fixed the leak. They’ll check if you’re eligible for a leakage allowance for water and sewerage. 

 
If the leak was fixed before we moved your account over to Essex and Suffolk Water, let us know and we’ll see if you can claim a sewerage allowance from us instead.  

Your online account will show that you’re no longer billed by us however you’ll still be able to check previous bills and payments or make a payment for anything you owe on your account.  

If you already have an online account with Essex & Suffolk Water, your sewerage charges will simply be added to this, so everything is in one place.  If you don’t have an online account with Essex & Suffolk, you can set one up at eswater.co.uk

If you’re moving home before your account has moved to a single bill, you’ll need to contact both companies as normal. 

If we’ve already let you know that we’ve transferred your sewerage charges, let Essex & Suffolk Water know. You can do this through your online account, at www.eswater.co.uk/moving or by calling 0345 782 0111.  

Absolutely yes.  We’ll make sure that you’re on both Anglian Water and Essex & Suffolk Water Priority Services Registers. That way, whether you need help with water, sewerage or your bills, we’re always there for you. 

Nothing has changed, you’ll still get in touch with Essex & Suffolk Water, as you do now.