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We created our LITE and Extra LITE tariffs as one of the ways we can support you if have little spare money once your bills are paid and you’re struggling to pay your water bill.
Based on your individual situation you could get a discount of up to 50% on your water and sewerage charges by switching to one of these tariffs.
Can I switch to this tariff?
Our Extra Care team are here to help find the right tariff and explore other ways to help you stay on top of your bills.
Simply answer a few straightforward questions online or over the phone by calling us on 0800 169 3630 and we’ll see if you’re able to switch tariff or we’ll recommend other ways we can help you. We’ll never ask for more information than we need to know, and any conversations you have with us will remain private.
These tariffs are available if you have a water meter at home. Don't worry, if you don't have a meter and we're able to fit one, we'll install it for free. If we're unable to fit a meter for any reason, we have other tariffs available to help you and our Extra Care teams will talk you through the options.
What happens once I am on the LITE tariff
Once you’re on LITE or Extra LITE, it's important to try to keep on top of your payments to keep your discount. If you don’t make your payments, we may have to move you back onto our standard tariff.
If you’re worried about your finances or are falling behind on your bill, our Extra Care team can help you set up a payment plan to make sure your payments are covering what you’re using as well as helping to clear your bill.
We’ll get in touch to let you know when your review is coming up. You might hear from us via text, email or letter, depending on the contact information you’ve given us.
What can I expect?
Text messages will come from: 07860 092198
Emails will come from noreply@message.anglianwater.co.uk
We’ll ask you to:
- Complete a new Extra Care Assessment.
- Send us proof of your household income. This should match the information you’ve shared in your assessment.
What can I use as proof?
All the documents you send should show your name and address. You’ll need to include evidence for every person in your household (except children under 16, or under 20 and in full-time education or training).
- If you’re employed, you can send a recent payslip.
- If you’re self-employed, you can provide a copy of your tax returns, recent bank statements, or a certification from your accountant.
- If you’re receiving benefits, you can send a copy of a letter which clearly shows what kind of benefit you get, and how much it is.
- If you have no income and are living off your savings, you’ll need to show evidence of your savings, as well as any interest you’ve paid.
How can you send evidence to us?
You’ve got a few choices.
If we’ve sent you a text, you can respond directly to that message. You can chat to us via WhatsApp by clicking here or sending a message to 01522 341 380.
You can email us at customerservices@anglianwater.co.uk
Or write to us at Anglian Water, PO Box 4994, Lancing, BN11 9AL
How do I know if I have a water meter?
Not sure whether you have a meter? Have a look on the latest paper or online copy of your bill (you can always find these by logging in to MyAccount) to check.