Our standard charges 

This is the main tariff for most customers, and you’ll be put onto it when you first set up your account with us. 


Metered charges​ 

If your home’s metered, our charge is based on 90% of the water supplied, plus a fixed charge. 

Metered charges - standard rate for 2025-26

**includes a fixed charge of £23 to cover highway drainage.

Metered charges - standard rate for 2024-25

**includes a fixed charge of £23 to cover highway drainage.

Unmetered charges​

If you don’t have a water meter, your bill is based on the Rateable Value (RV) of your home, plus a fixed charge. This Rateable Value was fixed back in March 1990 and includes factors like the size of your home, the number of rooms, and your local amenities. Although the Rateable Value of your home is no longer set by councils, we must still base our charges on those values. 

Unmetered charges - standard rate for 2025-26

**includes a fixed charge of £23 to cover highway drainage.

Unmetered charges - standard rate for 2024-25

**includes a fixed charge of £23 to cover highway drainage.

WaterSure

If your home’s on a meter, you’re finding it difficult to pay your bill and you need to use large amounts of water, then our WaterSure tariff could be for you. 
It has a higher fixed rate than our standard tariff, but there’s no charge for the water you use. 


Can I switch to this tariff? Use our eligibility checker to find out in minutes if our WaterSure tariff is the right option for you. 
How do I apply? 


One you've completed the eligibility calculator, you can complete the online form here and someone from our Customer Care Team will get in touch with you. ​ 
If you need some help completing the form, or would like to talk to someone, please call us on 03457 919 155. 

WaterSure 2025-26

**includes a fixed charge of £23 to cover highway drainage.

WaterSure 2024-25

**includes a fixed charge of £23 to cover highway drainage.