As we're one of the largest, driest and fastest growing regions in the country, every drop goes through a lot of treating, cleaning and testing on its way to you.

Which also means that a lot goes into working out bills and region-wide investment plans every year, to help us keep taps flowing and toilets flushing now and far into the future.

Like everyone, we've been impacted by rising costs of energy and inflation, but we're doing our best to keep prices down where we can. We’ve created the diagram below to explain in a little more detail what has gone into working out this year's bill increase:​

Your water bill covers much more than just the cost of cleaning the water you use and the wastewater we take away. To find out more about how your bills are protecting an enhancing your community, learn more about the story behind your bill.​
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If you’re worried about your bills and payments, our friendly teams are always on hand to support you. Talk to our Extra Care Support team to find out what we can do to help you.​