Our guaranteed service standards, what you should expect from us, what services we provide and what we’ll do to make amends' if we fail to meet any of these service standards in our Core customer information document.

 

Your bill and charges explained

Discover this years charges 

Learn how to read your bill

Our Tariffs and charges 

Find out Ways to pay your bill

WaterCare

Our package of support: If you’re struggling to pay your bill or need practical support visit our webpage to learn all about how we can help.

Struggling to pay? Get help with Extra Care​.

Practical support with Priority services.

What to do in an emergency

Need to report a water or sewerage issue? Go to Report an issue.

What to do if you’ve got a leak, visit our Leakage page.

Sewer Flooding: what to do if you have flooding in your home.

How to deal with Frozen pipes.