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We’re here to help and we want all our customers to be able to communicate with us in a way that works for them.
We have a range of ways you can communicate with us.
If you communicate in British Sign Language, you can talk with us through a BSL Interpreter.
Find out how we can help our customers who are deaf or living with hearing loss by watching the video on this page.
It's easy to speak to us
Interpreters Live
British Sign Language users can speak to us using a Sign Language interpreter, through the InterpretersLive! This service can also be used if you can lip read.
Live online chat
You may prefer to chat with someone online. If someone is available to chat, a link will appear to the right of the screen.
By email
If you prefer to send us an email, please use our online form.
Telephone
You can call our specially trained Priority Services Team on 0800 232 1951.
Sign up to Priority Services
If you or a loved one need help to access our services, or you’d benefit from extra support in the event of an incident, sign up to our Priority Services Register. It’s completely free, and once you’ve signed up, you can stay on it for as long as you like.