Around 90% of our customers pay for water based on how much they use. So, we believe this is the fairest way for everyone to pay for water. That’s why between now and April 2030, we’re fitting more meters and moving customers over to measured charges. We’ll be doing this in phases, starting in the most water scarce parts of our region.

On average customers that are on measured charges use 38% less water than those on fixed unmeasured charges – which means we need to take less from the environment to meet the demand for water across our region. ​
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What does this mean for me?​
If there’s already a meter at your home and you’re not paying measured rates – we’re gradually switching customers over to measured charges. We’ll write directly to affected customers in January each year and move them across to measured charges from April of that year. You can see more about our roll out plan in the frequently asked questions.​
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Moving back to measured rates after the switch​
When we’ve switched your account across, you’ll no longer be able to choose to move back to unmeasured rates, even if your meter was fitted in the last 24 months. This is because you live in an area classed as water stressed, so there is no longer an option to switch back.​
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If you choose to get a meter fitted at your home​
If you request a water meter before we get to your area, you’ll have the option to move back to unmeasured rates at any point within the first 24 months of paying measured rates. However, once our switching programme reaches your area, you’ll move over to metered charges even if you’ve chosen to switch back from measured charges previously. ​
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For more information on our switch to measured charges and what it means for you, take a look at the frequently asked questions​.
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If you’d like to see and manage how much water you’re using at home - sign up to MyAccount.​